INCREDYBLE®

CULTURE

#THEINCREDYBLEPLACETOWORK

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Social Responsability

OneDream. Giving back to our local communities, building dreams.

Aware of our communities' needs, OneLink founded a program that promotes corporate social responsibility: OneDream. Through this program, we work hand in hand with local organizations to help improve the quality of our communities and the planet. The Incredybles® join through different activities to give a helping hand and practice the power of Solidarity, one of our six core values which we promote every day to foster a lifestyle, both inside and out of our facilities.

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Social Responsibility

OneDream. Giving back to our local communities, building dreams.

Aware of our communities' needs, OneLink founded a program that promotes corporate social responsibility: OneDream. Through this program, we work hand in hand with local organizations to help improve the quality of our communities and the planet. The Incredybles® join through different activities to give a helping hand and practice the power of Solidarity, one of our six core values which we promote every day to foster a lifestyle, both inside and out of our facilities.

Facilities

High-quality facilities yield high-quality people.

Our facilities are your facilities. Our Incredybles® represent you and connect with your customers. In OneLink, we work with our clients to make the environment match your brand and image.

We invest in our facilities just like we invest in our people. From soccer fields on the roof to theme-based rooms, comfortable conference areas for team meetings, dining areas, and more, we make our facilities a place where our Incredybles® want to come to work.

Facilities

High-quality facilities yield high-quality people.

Our facilities are your facilities. Our Incredybles® represent you and connect with your customers. In OneLink, we work with our clients to make the environment match your brand and image.

We invest in our facilities just like we invest in our people. From soccer fields on the roof to theme-based rooms, comfortable conference areas for team meetings, dining areas, and more, we make our facilities a place where our Incredybles® want to come to work.

Security & Compliance 

OneLink employs a Defense in Depth strategy.

Our work-from-home Incredybles® will not hear or see a credit card. We provide technology for that.

A secure environment at OneLink is extensive. Security policies and procedures, physical controls and monitoring, IT security controls at both perimeter and internal networks, applications, servers and endpoints, security controls, VLANS, White and Blacklists, web filtering, encryption, DLP Agents, anti-malware, SIEM, firewalls, and access control procedures, simply touch the surface of our security strategy and protocols.

Our achievements!

2017 | 2018 | 2019 | 2020​ | 2021

Top Customer References ​ Rising Stars to Leaders​ Best of Global Outsourcing 100​

 2016 | 2018 | 2019 | 2020

"With its strong overall performance, OneLink BPO has earned Frost & Sullivan’s 2020 Latin American and the Caribbean New Product Innovation Award." Frost & Sullivan

2020

Customer Service or Call Service Training Practice of the Year.

2020

Top 5 best companies to work for in Colombia by category: Telemarketing and BPO

2020
SILVER Best Management of Human Capital, Best Contribution to Social Responsibility, Best Export Management

2019

BRONZE Best Export Organization.

2018

SILVER Best Contact Center and Call Center operation, BRONZE Best Customer Service strategy, BRONZE Best Technological Contribution, BRONZE Better Social Responsibility.

2017

GOLD Best Human Resource Management, BRONZE Best In House

2017

Best Place to Work: El Salvador, Best Workplaces of 100 to 1,000 employees. Best places to work of Central American origin.

2016

GOLD Best Human Resource Management, GOLD Best in House, BRONZE Best Service strategy.

Reach out to us!

Our experts are ready to help.