High touch, high growth, high-quality.
OneLink's flexibility and capability to quickly scale new accounts, sometimes in multiple locations at the same time, has made us important allies for our clients looking to respond to market conditions while improving customer satisfaction during strategic changes.
OneLink's operation has perfected the fundamentals: project management implementation, recruitment, training, and coaching processes are award-winning and recognized as top-tier. Our Customer Experience Team is involved to highlight technical opportunities that yield efficiency gains and automation possibilities.
Gamers supporting gamers.
We hire gamers. One of the most popular program types in OneLink. Our Incredybles® must be familiar with and have a certain level of knowledge about our client’s games in addition to our stringent hiring requirements. This makes the training process smoother and ensures a gaming environment is promoted and maintained both onsite and work-from-home.
Our Incredybles® play the games. They are also trained and equipped to increase the lifetime value of your customers. Our In-App support allows your customers to continue their gameplay while they’re being assisted, eliminating the frustration of waiting for support.
From bitcoin to banking, our services are secure and scalable.
From traditional banking to disruptive fintech companies, OneLink has extensive experience in all financial areas. Our services encompass a comprehensive collection of solutions to help banks and fintech companies react and adapt to changing market conditions that result in growth of lifelong customers.
Utilizing multiple tools and best practices, OneLink's Incredybles® help manage customers through complex banking operations. Our expertise in the banking regulatory environment, banking and support systems, and account management services result in improved efficiency, optimized support cost, and growth.
Travel & Logistics
Flying somewhere? Delivery to your home? Need a lift? We support all that.
The largest airlines, renown ride-share companies, and home delivery companies trust their customers with OneLink.
Our experience includes sales, high value customer services, agencies, groups and corporate support, web support, baggage support, fulfillment, refunds and waivers, driver support, delivery updates, and the list goes on. We have automation and chatbot experience. We have the tools, capabilities, and methodologies to manage logistics operations efficiently and safely. Our dynamic dispatch service includes route and fleet optimization, consulting, and route mapping.
From online to brick-n-mortar.
OneLink's omnichannel customer experience coupled with its automated solutions are evolving quickly as the expectations of today’s customers are continuing to become more technologically sophisticated. We support both buyers and sellers, bridging the gap to create a delightful experience for customers, through the channel of their choice.
From customer service to certified nurses.
With more than 1,000 Incredybles® we support UnitedHealth Group through a branch of prepaid healthcare services in Colombia. Among front and back-office services, we also have certified nurses on-site that help validating medical appointments.
Our innovation programs include an RPA that validates data in core applications, builds the patient's profile, updates their phone number, and schedules an appointment based on availability.
Energy & Utilities
Rise to new heights powered by the energy of our Incredybles®.
Over 12 years of experience serving some of the largest energy retail providers and utilities.
Over 2,000 Incredybles® and growing.
We work with more than 20 different lines of business for some of the largest Telco providers in the US and Latin America. We evaluate needs on the voice and back-office channels to design digital initiatives to boost service quality, increase speed of answer, first contact resolution, reduce transfer rates, and minimize cost per transaction.
Servicing organizations from five countries covering a wide array of customer service, collections, telemarketing, technical support, and back-office support, gives us the experience and extensive industry knowledge to successfully deploy any project required.